MAGIC OF POLYNESIA
PAST INFORMATION

  • REQUIRED WEEKEND WORK DAY:
    Effective August 18, 2017 all MOP Employees will be required to work at least 1 day out of the weekend (Saturday or Sunday) each calendar week. This policy is being established due to the scheduling issues and shortage of dancers at the Magic of Polynesia Show that we have experienced over the past 4 months, most of which occur on the weekends. As always, we will try to be flexible and accommodating where need be. Requests off for family events, parties, trips, etc. will always try to be accommodated should we have enough dancers. We are giving all MOP employees this notice 28 days in advance of the effective date so that you may plan your schedules accordingly. In the case of any unusual circumstances, please confer with Michelle to discuss your situation. Thank you to those of you who have been trying to move your schedules around to help out when needed, we really appreciate it.  

  • “NO-CALL/NO-SHOW” TERMINATION:
    As stated in our General Employment Policies, Malu Productions has an “at-will” employment policy that allows both the employee or Malu Productions to terminate employment relationships at any time and for any reason. Malu Productions reserves the right to deem any absence without notification (no-call/no-show) as a voluntary resignation of employment. Employees who are scheduled to work and do not show up for their shift will be subject to termination.

  • GUESTS:
    There are new procedures for performers/employees beinging guests. The main change is that all guests need to pay prior to 3pm if paying by credit card. If guests are paying cash, then one person needs to collect entire groups cash and make one payment only. The main purpose of this is to make sure the guests who have paid full price are able to avoid waiting in longer lines. Roberts Hawaii will be printing and posting this up to all but until then they are asking everyone to be compliant with their new procedures. Please direct any questions to me.

  • POST SHOW MEETING:
    Effective June 27, after ALOHA LINE, we will convene for our Post Show Meeting in the Show Room. It will be conducted by the LC and/or OSM and it will last until the LC/OSM has dismissed everyone. If anything needs to be cleaned up (motions, steps, dancing, etc), it will be addressed during this meeting and the stage will be utilized when necessary or available.
     
  • OSMs:
    Any of our OSMs will be showing up sporadically at different times to do check-ins or to meet with specific people. Some may stay the entire time or stay for prats of the evening. We are expecting everyone to maintain and uphold standard procedures that have been set as well as display professional behavior at all times.
     
  • RESTRICTED BACKSTAGE ACCESS (Door Signs):
    UNAUTHORIZED persons are not allowed backstage. This includes former employees that have either resigned or have been terminated, family, or friends of performers, wait staff, etc. Robert's Hawai'i is asking everyone who works backstage to monitor and enforce this.  Should anyone decide to "pop-in" for a visit, please ask them to leave the backstage area immediately. This is for the protection of the show and it's confidentiality as well as for liability and safety issues.
     
  • MALU OFFICE HOURS: 
    Please keep in mind that as with most businesses, the Malu Productions Office is not open on weekends. Messages sent during this time will be received by Michelle but you may not get a quick response. All other non-immediate messages/requests will be responded to by Admin on Monday. Using the “Send a Message” link that is located on the MOP Cast page sends your message to all of the OSMs.
     
  • CELLPHONES DURING WORK TIME:
    Cellphone usage is prohibited during pre-show. Please leave your phones in the dressing rooms and DO NOT bring them with you while you are greeting, doing Aloha Line, or at photos.
     
  • DRESSING ROOMS:
    The only time you should be going into the opposite gender’s dressing room is during the cast huddle post-show meeting. Everyone must also knock before entering the opposite gender’s dressing room.
     
  • The Role of On-Site Managers (OSMs):
    • The OSMs job is to:
      -Represent Malu Productions when the owners can’t be there
      -Ensure quality and consistency in regards to the services that are outlined in our contract with Robert's Hawaii (RH)
      -Manage the performance and performers each night.
      -Report on the show as a whole and provide insight to areas we can improve on.
      -Be the Point of Contact between the Polynesian Dance portion of the show and the other parts of the show (illusionist, stage hands, assistants, etc).
      -Be the Point of Contact between Michelle and our Client (Robert’s Hawaii)
    • The OSMs job is NOT to:
      -Act as a vehicle to communicate between you and Michelle/Admin. Any issues, questions, or concerns regarding employment, time cards/clocking in and out, HR, or scheduling need to be directed towards Michelle and Admin if you wish to have it addressed. 
      -Be ACCOUNTABLE for relaying messages to from you to Michelle/Admin. You may voice any concerns and questions to the OSMs (at the appropriate time) and they may provide you with advice or insight, but telling them something does not finalize it. 
       
  • PRELIMINARY SUGGESTIONS FOR GREETING AND ESCORTING: 
    We will begin creating guidelines for Greeting and Escorting, but until then, here are some suggestions:
    • Ticket Booth:
      -If guests look lost, go and assist them
      -If guests are clustered at the box office window and not in a line, go and assist them into a line and then stay and talk with them. People are interesting and it's nice to get to know other people from other places.
      -With the lines moving slow, the best time to talk is when they are WAITING. We distract them from feeling like the wait is too long.
      -Show Interest in the Guest: Is this your first time to Hawai'i? What have you done so far in the island?
      -Share excitement. We hope you enjoy the illusions tonight. If you get a chance go ...... climb diamond head, snorkeling at Hanauma bay, go to Pearl Harbor...etc.
       
    • Escorting:
      -Introduce yourself, your Polynesian name, and let them know you are one of the dancers in the show.
      -When you get to the top of the escalator, you can let the guests know where the restrooms are located by pointing in that direction
      -You may be the first LOCAL person they are conversing with so share with them unique things of the islands
      -Things to say: Is this your first MAGIC Show? Have you been to any shows yet?
      -Let guests know about photos/accessories for photos.
       
    • Dealing with Guests Wanting to Take a Photo with You Early On:
      -If they want to take a photo with you let them know you will jump in the photo with them upstairs and will definitely be able to take photos with you after the show.
      -You can let them know that we try to save photos for the dancers that are assigned photos upstairs.
       
  • REQUIRED COMBINATION OF DANCERS:
    As part of Malu Production's contractual agreement with Robert's Hawaii (RH), we are required to have a 4-girl/3-boy show each night. If you are unable to work your scheduled shift, you must findappropriate coverage. For example, if a female dancer can't work her shift, she must find anotherfemale dancer to cover for her. She cannot have a male dancer cover for her and have a 3-girl/4-boy show, as that is not what Malu's contract with RH entails. 

Note: Malu Dancers new to MOP (Example: Ku'upua, Hale, etc.) were specifically brought in to cover empty spots. These dancers perform at our other shows and will most likely be scheduled elsewhere as we have 54+ shows a month. Using them as subs will need to be addressed to the entire OSM Team (Michelle, Mahina, Hau'oli, Katie) to see if the show schedules can be adjusted. This is a HUGE inconvenience for us to rearrange our other show schedules to accommodate one dancer. This will be done on a case-by-case basis only. Should we have to train more Malu Dancers from our other shows, then they would eventually be more available to sub/work.

  • "SCHEDULE A MEETING" LINK:
    f you would like to schedule a meeting with Michelle, please do so by filling out this form here. You can also find the link to this form under the "Malu Administration Office" section of this cast page.
     
  • RESTRICTED BACKSTAGE ACCESS (Door Signs):
    UNAUTHORIZED persons are not allowed backstage. This includes former employees that have either resigned or have been terminated, family, or friends of performers, wait staff, etc. Robert's Hawai'i is asking everyone who works backstage to monitor and enforce this.  Should anyone decide to "pop-in" for a visit, please ask them to leave the backstage area immediately. This is for the protection of the show and it's confidentiality as well as for liability and safety issues.
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